Universal Banker | Viroqua, WI

Citizens First Bank is now seeking a Universal Banker to work full-time from our Viroqua branch! Citizens First Bank is a family-owned community bank with roots dating back to 1969. We are proud of our role in helping people and businesses grow and thrive in Viroqua, Sparta, Trempealeau, Viola, Centerville, and Holmen.  

Citizens First Bank supports local community organizations and non-profits and our employees take part in community events and volunteer to help improve the lives of others. At Citizens First Bank, our strength is in our people. We believe our employees’ experiences, backgrounds, and lives contribute to their roles and our communities. If this sounds like something that you would like to be a part of, apply today for consideration!  

POSITION SUMMARY:  The Universal Banker conducts personal and non-personal transactional activity, identifies cross-selling opportunities, and facilitates customer requests. Willingly travels between locations as needed.  

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES 

1. Transactional/Customer Assistance  

• Accurately process customers’ deposits, withdrawals, loan payments, loan advances, cashier’s checks, money orders and other routine requests.  
• Recognize any suspicious behavior and have the ability to make decisions on when to consult higher management on any transactions.  
• Routinely provide customers with necessary information and troubleshoot customer issues  
• Familiar with customers’ resources to be able to assist customers.  
• Daily branch balancing functions (cash drawer, TCR, vault, coin machine).  
• Assist in the opening and closing duties and operations of a branch.  

2. Cross Selling  

• Uncover customer needs and recognize customer cues for appropriate products and services.  
• Provide an introduction to a Personal Banker for product enrollment/assistance.  
• Comply and contribute to branch goals for company growth.  
• Supports the sales culture of the Bank by seeking opportunities to promote Bank products and services.  

3. Additional Responsibilities  

• Maintain compliance with all bank regulations applicable to job duties.  

• Follow all bank policies, procedures, and compliance regulations.  
• Complete all annual and required job-specific training prior to assigned deadline  
• Put customers’ needs first through consciously taking ownership through your choices, actions, and building relationships based on mutual success.  
• Provide support to co-workers with positivity and teamwork.  
• Maintain confidentiality of customer information  
• Cross trains other team members for back-up support as needed.  
• Other duties as assigned.  

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES  

• Assists with special projects as needed.  
• Performs other duties as may be assigned.  
• Other duties as may be assigned. 

COMPETENCIES: 

• Excellent customer service and interpersonal skills 
• Strong written and verbal communication skills  

ROLE QUALIFICATIONS: 

Education 

• High School Diploma or General Education Degree (GED)  

Experience 

• No minimum experience requirement  

• Banking, sales, and/or customer service experience preferred  

Other Skills and Abilities 

• Strong oral/written communication skills  
• Maintain confidentiality of customer information  
• Problem-solving and decision-making skills  

PERFORMANCE MEASURES: 

• Quality, accuracy, and volume of loans  
• Reliability, friendliness, thoroughness and timeliness of loan services provided to customers  
• Adherence to Bank policy and Federal and State Regulatory requirements  
• Participation in training and appropriate professional developments  
• Appropriate attendance record and punctuality  
• Professional work place appearance and conduct  
• Meets or exceeds annual goals as pre-established by supervisor that are aligned with the strategic plan  

PERKS OF WORKING WITH US:  

• Competitive wage  
• Year-end bonuses  
• Discretionary profit share CD contribution 
• 3% safe harbor contribution to 401k   

• Fully comprehensive benefits package  
• Family-oriented culture and teams  
• Community involvement and Volunteer PTO  
• Bank-sponsored get-togethers outside of work  
• All-staff training and celebration days  
• And so much more!  

This position starts through Express Employment and after 500 hours of work is considered for full-time Bank employment status. Please email your resume to Tabitha.Bone@ExpressPros.com to learn more!