October 22, 2024

How to Spot and Avoid Common Online Banking Scams 

Online banking has made managing finances easier than ever, but it’s also opened the door to a variety of online scams. As more transactions move online, scammers have developed sophisticated methods to trick individuals into providing personal and financial information. At Citizens First Bank, we want to help you recognize and avoid these common online banking scams so you can bank with confidence. 

1. Phishing Emails 

Phishing emails are one of the most prevalent online banking scams. Scammers often pose as trusted organizations, including banks, and send emails that ask you to verify your account details or login credentials. 

• How to spot it: These emails often contain subtle misspellings or strange email addresses. They might use urgent language like “Your account is locked!” or “Verify your information now.” 

• How to avoid it: Never click on links or attachments from unsolicited emails. Instead, navigate to the official website of your bank or company by typing the URL directly into your browser. If you’re unsure, contact the company directly to verify the email. 

Citizens First Bank will never ask for sensitive information via email. If you receive a suspicious message claiming to be from us, report it immediately. 

2. Fake Banking Websites 

Some scammers create fake banking websites that look almost identical to legitimate ones. Their goal is to capture your login credentials when you try to sign in. 

• How to spot it: Look closely at the URL. Fake websites often have slight differences, such as using “.net” instead of “.com” or subtle misspellings. You can also check if the website has a secure “https://” connection. 

• How to avoid it: Always type the official website address directly into your browser instead of clicking on links from emails or pop-up ads. Bookmark your bank’s official website to ensure you’re visiting the right page every time. 

3. Phone Scams 

Scammers may call pretending to be from your bank, asking for account information or login credentials. They often create a sense of urgency, claiming there has been suspicious activity on your account or that your account will be closed unless you verify your details. 

• How to spot it: Legitimate banks, including Citizens First Bank, will never call and ask for your full account number, password, or Social Security number over the phone. 

• How to avoid it: If you receive a suspicious call, hang up and contact your bank directly using the number listed on their official website. 

4. Smishing (SMS Phishing) 

Smishing is a type of phishing that occurs via text message. Scammers will send texts claiming to be from your bank, asking you to click on a link or call a phone number to verify your account information. 

• How to spot it: Like phishing emails, smishing texts often use urgent language and contain links to fake websites. 

• How to avoid it: Do not click on any links in unsolicited text messages. Instead, visit your bank’s official website or contact customer service directly. 

5. Fake Mobile Banking Apps 

Some scammers create fake mobile banking apps that look legitimate. Once you download these apps, they capture your login credentials and other sensitive information. 

• How to spot it: Be cautious when downloading apps from third-party stores. Stick to official app stores, like Google Play or Apple’s App Store, and check for reviews and download numbers before installing. 

• How to avoid it: Only download the official mobile banking app from your bank’s website or through trusted app stores. Verify that the app developer is your bank before downloading. 

At Citizens First Bank, your security is our priority. By staying vigilant and following these tips, you can spot and avoid online banking scams. Remember, when in doubt, always contact us directly to verify any suspicious communications. Together, we can ensure your online banking experience is safe and secure. 

Citizens First Bank – Member FDIC 

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