March 25, 2020

We’re Here To Help: A Letter From Our CFB President

As we enter a new week of unknowns, we want you to know that the priority of the CITIZENS FIRST BANK team remains the same – committed to you as customers and as neighbors.

We are here to help. CITIZENS FIRST BANK colleagues are working around the clock to ensure that we continue to service your financial needs in this rapidly changing situation. We consider this responsibility a privilege and want to keep you informed of our plans to do just that.

Branch access while protecting you and the Citizens First Bank team

Our team remains committed to providing you with continuity in your banking needs. Our branch service experience is changing temporarily as we follow health and safety practices recommended by health officials. This includes moving to drive-through only service where available and reducing hours to allow time for proper sanitization and rest. Teams at the branches are practicing social distancing for your and their safety.

As conditions evolve, branch locations and opening hours will adjust accordingly. To avoid any inconvenience, we encourage you to visit the CITIZENS FIRST BANK Branch Locator for hours and closures before you decide to visit a branch.

We have expanded our menu of services available for drive-through banking. To ensure we can meet the urgent needs of all our customers, please visit branches only for vital services that cannot be completed through an ATM, CITIZENS FIRST BANK Digital Banking or phone. We kindly ask that if you are feeling unwell, that you refrain from visiting a branch.

Digital banking is an ideal option for many of your needs

Remember that you can bank safely and securely anytime using CITIZENS FIRST BANK Digital Banking. You can easily manage your accounts online or on your mobile device – anytime, anywhere. Login to CITIZENS FIRST BANK Digital Banking, or if you haven’t yet signed up for online banking, find support for getting started here.

CITIZENS FIRST BANK Digital Banking gives you a secure and convenient way to:
pay bills, deposit checks, check balances, and transfer between accounts.

Financial support through these difficult times

Our team is committed to helping you navigate any financial challenges you may experience as a result of COVID-19. We are here to help you with your personal and small business banking financial situation; please contact your Loan Officer to help you through these unprecedented times.

Protecting yourself from fraud

Like you, I am disappointed to hear that there have been reports of increased phishing and fraud attempts from people trying to take advantage of this crisis. Please remember that CITIZENS FIRST BANK will never ask for your account information or passwords in email. If you suspect your account has been compromised please contact your local branch to secure your account from any more adverse actions.

The banking Industry is strong and robust, with the backing of the Federal Deposit Insurance Company your money is safe and insured. It is not necessary to hold extra cash, as it creates other concerns for personal safety.

Staying Connected

In times of change, it is important to stay connected. To do that best, please ensure we have any updates to your email, mailing address and cell phone numbers.

This is a challenging time for everyone. Our teams are incredibly committed and focused on you, our customers. We remain here to help you and promise to continue to keep you updated on any new developments.

Stay safe and thank you for being a valued CITIZENS FIRST BANK customer,

Shane Ilstrup
President
CITIZENS FIRST BANK

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